Feedback Collection
Capture customer feedback in real time from multiple sources—web, mobile, email, and in-person surveys.
Simplified Customer Feedback Management to Help Your Business Grow
Sentiment Analysis
Use AI-powered sentiment engines to understand how your customers truly feel about your products and services.
Customer Engagement
Respond instantly and proactively to feedback—turning detractors into promoters.
Analytics & Reporting
Access insightful dashboards to track satisfaction scores, trends, and areas of improvement.
Strategic Decision-Making
Leverage real-time insights to guide product, support, and business decisions that put your customers first.
What We Offer
We’ll help you manage feedback smarter:
At NET-e Feedy, we provide more than just a feedback tool—we deliver a complete customer feedback ecosystem designed to help you listen, act, and grow. Our offerings are built to capture meaningful insights, improve customer experiences, and drive business success.
- Multi-Channel Feedback Collection Capture responses through kiosks, mobile apps, QR codes, email, or SMS—anytime, anywhere.
- Customizable Surveys Design feedback forms and questionnaires tailored to your industry, service, or specific customer journey.
- Real-Time Dashboards Access live data visualizations to instantly measure satisfaction and performance.
- Actionable Analytics Turn feedback into actionable insights with sentiment analysis, trend detection, and satisfaction scoring.
- Alerts & Notifications Get immediate alerts for critical or negative feedback, enabling proactive issue resolution.
- Seamless Integration Easily integrate with CRM, ERP, or other systems to centralize feedback and reporting.
FEATURES
Key Features: Overview of the Customer Feedback Solution
Optimize customer experience with our intelligent feedback platform—designed to capture real-time opinions, uncover actionable insights, and enhance brand-loyalty through data-driven improvements.
Feedback Collection Across Channels
Easily collect feedback via email, SMS, web, kiosk, mobile apps, and QR codes—ensuring you never miss your customer’s voice.
Real-Time Sentiment Analysis
AI‑driven sentiment analysis helps identify trends, spot dissatisfaction early, and adapt your services instantly.
Automated Alerts & Escalations
Get instant notifications on low ratings or negative comments—so your team can take action before issues escalate.
Customizable Surveys
Create tailored feedback forms with dynamic logic, branding options, and multiple response formats for accurate data.
Insightful Reporting & Dashboards
Access powerful visual-dashboards and export-ready reports to guide strategic decision-making.
Elevate Your Customer Experience With Annex Feedback Solution
Empower your business with advanced customer feedback capabilities, real-time insights, and intelligent automation. Annex Feedback Solution seamlessly captures customer sentiment across touchpoints and delivers actionable data to help you enhance satisfaction, loyalty, and brand perception.
From AI-driven sentiment analysis to instant alerts and deep analytics, Annex transforms customer voices into strategic business growth drivers.
Empower your teams with the tools to listen, understand, and respond to your customers like never before. With flexible survey modules, real-time dashboards, and seamless integration into your existing systems, Annex Feedback Solution puts your customer experience strategy on autopilot.
Smart Feedback Management & Seamless Integration Flexibility
Capture, manage, and act on feedback from any device, anytime — Cloud‑enabled and fully responsive for real-time engagement across web, iOS, and Android platforms.
